© Spacemonki's Big Bling Theory

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Customer Support

Shipping & Delivery

 

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.  We also know that you want to save money, so you'll find free shipping on most orders and only $5 shipping on orders $49 and over. 

Big Bling Theory ships First Class with Tracking.  After credit approval and shipment, delivery can take up to 7 business days depending on where you live.  Our free shipping offer applies only to shipments made to the 48 continental U.S. states.





Easy Returns

 

For any reason, if you are are not 100 percent happy with your order, just contact Big Bling Theory and let us know within 7 days of receiving the ordered product.  We will issue you a return authorization number.  Then ship it back to us with tracking.  That easy!



Tracking Your Order

 

To track the status of your order, enter the order number that was sent in your order confirmation email and click the search button to view your information.   Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

Money Back Guarantee

 

We at Big Bling Theory want you to be completely happy with your purchase.  If you have any questions, concerns, or problems, please contact support within 7 days from receiving any product. 

Orders can be returned within 7 days of receipt in their original packaging and in the case of jewelry, in unworn condition. Please notify the gallery by phone or email before the return.  The client is responsible for returning the item(s) pre-paid.  Credit issued will not include original shipping.  We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. 

 

While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.  We strive for complete 100 percent satisfaction!





100% Secure Ordering

 

Big Bling Theory is concerned with keeping the information you submit to us secure and private.  We have provided you with a fast and easy purchase process to place your order online using secure servers and encryption.  Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server.  During the completion of your order, you will be linked from our web pages to customized screens on our secure server.  Your information is encrypted every step of the way to prohibit viewing by a third party.